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Contact and Regional Offices

Contact us at any time to report safety incidents, or for queries or complaints. Reach the RSR head office or the region closest to you.
Send an enquiry
  • Call centre open 24/7

0800 444 888

Report safety incidents, queries or complaints

  • Head office

Waterfall City, Midrand

Physical address

Building 4, Waterfall Point Office Park, Corner Waterfall and Woodmead Drive, Waterfall City, Midrand, 1685

Postal address

P O Box 7104, Centurion, 0046

Telephone

+27 10 495 5391

Call centre hours

Open 24 hours, 7 days a week — 0800 444 888

GPS

-26.021326, 28.086515

  • General enquiry form

We’d like to hear from you

  • Complaints & reporting

How to reach the right channel

Use the enquiry form on this page or call the RSR Call Centre on 0800 444 888 to report a safety incident, query or complaint at any time.

The RSR Call Centre is open 24 hours a day, 7 days a week on 0800 444 888.

Rail operators should contact us via the National Information Management System (NIMS). Please use the credentials issued to you by the RSR.

If a matter is regional, contact the relevant regional office directly — Central +27 87 284 6667, Coastal +27 21 493 1718, Eastern +27 31 492 7289.

Find your region

Our regional offices are working remotely and can be contacted on the below numbers.
Coastal Region
Telephone

+27 21 493 1718

Eastern Region
Telephone

+27 31 492 7289